methods, notes and classification Websites and functionalities by size class of enterprise methods, notes and classification

    • Size classes in number of persons employed
      • 0 From 0 to 1 person employed
      • 1 From 0 to 9 persons employed
      • 2 From 1 to 4 persons employed
      • 3 From 1 to 9 persons employed
      • 4 From 2 to 9 persons employed
      • 5 From 5 to 9 persons employed
      • 6 From 10 to 49 persons employed
      • 7 From 10 to 249 persons employed
      • 8 10 persons employed or more
      • 9 From 50 to 249 persons employed
      • a 250 persons employed or more
    • Statistical classification of economic activities in the European Community (NACE Rev. 2)
      • 0 All activities, without financial sector
    • Information society indicator
      • 0 Enterprises with a website
      • 1 Enterprises where the website provided description of goods or services, price lists
      • 2 Enterprises where the website provided a private policy statement, a privacy seal or certification related to website safety
      • 3 Enterprises where the website provided advertisement of open job positions or online job application
      • 4 Enterprises where the website provided online ordering or reservation or booking, e.g. shopping cart
      • 5 Enterprises where the website provided order tracking available online
      • 6 Enterprises where the website provided for the electronic submission of complaints
      • 7 Enterprises where the website had links or references to the enterprise's social media profiles
      • 8 Enterprises where the website has at least one of: WEBACC, WEBORD, WEBCTM, WEBOT, WEBPER or WEBPSM
      • 9 Enterprises where the website has at least two of: WEBACC, WEBORD, WEBCTM, WEBOT, WEBPER or WEBPSM
      • a Enterprises where the website has at least three of: WEBACC, WEBORD, WEBCTM, WEBOT, WEBPER or WEBPSM
      • b Enterprises where the website had at least one of the following: webacc, webctm, webot or webper
      • c Enterprises where the website had online ordering, reservation or booking and at least one of: webacc, webctm, webot or webper
      • d Enterprises with a chat service where a person replies to customers
      • e Enterprises with a chat service where a chatbot or a virtual agent replies to customers
      • f Enterprises where the website provides a chat service for customer support (a chatbot, virtual agent or a person replying to customers)
      • g Enterprises where the website has content available in at least two languages
      • h Enterprises where the website has at least one of: WEBACC, WEBORD, WEBCTM, WEBOT, WEBPER, WEBCHT, WEBVAC or WEBLANG
      • i Enterprises where the website has at least two of: WEBACC, WEBORD, WEBCTM, WEBOT, WEBPER, WEBCHT, WEBVAC or WEBLANG
      • j Enterprises where the website has at least three of: WEBACC, WEBORD, WEBCTM, WEBOT, WEBPER, WEBCHT, WEBVAC or WEBLANG
      • k Enterprises having a mobile app for clients (e.g. for loyalty program, e-commerce, customer support)
      • l Enterprises having a website and a mobile app for clients
      • m Enterprises having a website and a mobile app for clients and using any social media
      • n Enterprises where the website provides possibility for visitors to customise or design online goods or services
      • o Enterprises where the website has personalised content for regular/recurrent visitors
    • Unit of measure
      • 0 Percentage of enterprises
      • 1 Percentage of the enterprises having a website
      • 2 Percentage of the enterprises which use a computer
      • 3 Percentage of enterprises where persons employed have access to the internet
      • 4 Percentage of the enterprises with internet access
    • Geopolitical entity (reporting)
      • 00 European Union - 27 countries (from 2020)
      • 01 European Union - 28 countries (2013-2020)
      • 02 European Union - 27 countries (2007-2013)
      • 03 European Union - 25 countries (2004-2006)
      • 04 European Union - 15 countries (1995-2004)
      • 05 Euro area (EA11-1999, EA12-2001, EA13-2007, EA15-2008, EA16-2009, EA17-2011, EA18-2014, EA19-2015, EA20-2023)
      • 06 Belgium
      • 07 Bulgaria
      • 08 Czechia
      • 09 Denmark
      • 0a Germany
      • 0b Estonia
      • 0c Ireland
      • 0d Greece
      • 0e Spain
      • 0f France
      • 0g Croatia
      • 0h Italy
      • 0i Cyprus
      • 0j Latvia
      • 0k Lithuania
      • 0l Luxembourg
      • 0m Hungary
      • 0n Malta
      • 0o Netherlands
      • 0p Austria
      • 0q Poland
      • 0r Portugal
      • 0s Romania
      • 0t Slovenia
      • 0u Slovakia
      • 0v Finland
      • 0w Sweden
      • 0x Iceland
      • 0y Norway
      • 0z United Kingdom
      • 10 Bosnia and Herzegovina
      • 11 Montenegro
      • 12 North Macedonia
      • 13 Albania
      • 14 Serbia
      • 15 Türkiye