methods, notes and classification Problems experienced when using e-government websites (2013) methods, notes and classification

    • Information society indicator
      • 0 Individuals experienced at least one problem of igovpb_tf, igovpb_pif, igovpb_snf, igovpb_oth when using e-government websites (last 12 months)
      • 1 Individuals experienced technical failure of the e-government website
      • 2 Individuals found insufficient, unclear or outdated information
      • 3 Individuals experienced lack of support (on-line or off-line)
      • 4 Individuals experienced other problems (than igovpb_tf, igovpb_pif, igovpb_snf)
    • Unit of measure
      • 0 Percentage of individuals
      • 1 Percentage of individuals who used internet within the last year
      • 2 Percentage of e-government users
    • Individual type
      • 00 All Individuals
      • 01 Individuals, 15 years old or less
      • 02 Individuals, 16 to 19 years old
      • 03 Individuals, 16 to 24 years old
      • 04 Individuals, 16 to 29 years old
      • 05 Individuals, 20 to 24 years old
      • 06 Individuals, 25 to 29 years old
      • 07 Individuals, 25 to 34 years old
      • 08 Individuals, 25 to 54 years old
      • 09 Individuals, 25 to 64 years old
      • 0a Individuals, 35 to 44 years old
      • 0b Individuals, 45 to 54 years old
      • 0c Individuals, 55 to 64 years old
      • 0d Individuals, 55 to 74 years old
      • 0e Individuals, 65 to 74 years old
      • 0f Individuals, 75 years old or more
      • 0g Individuals aged 16-24 with low education
      • 0h Individuals aged 16-24 with medium formal education
      • 0i Individuals aged 16-24 with high formal education
      • 0j Individuals aged 25 to 54 with low formal education
      • 0k Individuals aged 25 to 54 with medium formal education
      • 0l Individuals aged 25 to 54 with high formal education
      • 0m Individuals aged 25 to 64 with low formal education
      • 0n Individuals aged 25 to 64 with medium formal education
      • 0o Individuals aged 25 to 64 with high formal education
      • 0p Individuals aged 55 to 74 with low formal education
      • 0q Individuals aged 55 to 74 with medium formal education
      • 0r Individuals aged 55 to 74 with high formal education
      • 0s Individuals aged 25 to 64 who are employees, self-employed or family workers
      • 0t Individuals aged 25 to 64 who are unemployed
      • 0u Individuals aged 25 to 64 who are retired or not in the labour force (excluding students)
      • 0v Males, 16 to 19 years old
      • 0w Females, 16 to 19 years old
      • 0x Males, 16 to 24 years old
      • 0y Females, 16 to 24 years old
      • 0z Males, 16 to 29 years old
      • 10 Females, 16 to 29 years old
      • 11 Males, 16 to 74 years old
      • 12 Females, 16 to 74 years old
      • 13 Males, 20 to 24 years old
      • 14 Females, 20 to 24 years old
      • 15 Males, 25 to 29 years old
      • 16 Females, 25 to 29 years old
      • 17 Males 25 to 54 years old
      • 18 Females 25 to 54 years old
      • 19 Males, 25 to 64 years old
      • 1a Females, 25 to 64 years old
      • 1b Males 55 to 74 years old
      • 1c Females 55 to 74 years old
      • 1d Males with low formal education
      • 1e Females with low formal education
      • 1f Males with medium formal education
      • 1g Females with medium formal education
      • 1h Males with high formal education
      • 1i Females with high formal education
      • 1j Individuals with no or low formal education
      • 1k Individuals with medium formal education
      • 1l Individuals with high formal education
      • 1m Individuals who are born in another EU Member State
      • 1n Individuals who are born in non-EU country
      • 1o Individuals who are foreign-born
      • 1p Individuals who are native-born
      • 1q Nationals of another EU-Member State
      • 1r Nationals of non-EU country
      • 1s Non-nationals
      • 1t Nationals
      • 1u Individuals in the labour force (employed and unemployed)
      • 1v Individual living in a household with income in first quartile
      • 1w Individual living in a household with income in second quartile
      • 1x Individual living in a household with income in third quartile
      • 1y Individual living in a household with income in fourth quartile
      • 1z Individuals living in cities
      • 20 Individuals living in towns and suburbs
      • 21 Individuals living in rural areas
      • 22 Individuals living in Objective 1 regions / 'Convergence' regions
      • 23 Individuals living in Not Objective 1 regions / 'Regional Competitiveness and Employment' Region
      • 24 Individuals living in a household with broadband access
      • 25 Individuals living in a household with Internet access but with no broadband access
      • 26 ICT professionals
      • 27 Non ICT professionals
      • 28 Non-manual including the armed forces
      • 29 Manual
      • 2a Individuals who are retired or not in the labour force (excluding students)
      • 2b Employees, self-employed, family workers
      • 2c Students
      • 2d Unemployed
      • 2e Individuals aged 16-29 with low formal education
      • 2f Individuals aged 16-29 with medium formal education
      • 2g Individuals aged 16-29 with high formal education
    • Geopolitical entity (reporting)
      • 00 European Union - 27 countries (from 2020)
      • 01 European Union - 28 countries (2013-2020)
      • 02 European Union - 27 countries (2007-2013)
      • 03 European Union - 15 countries (1995-2004)
      • 04 Euro area (EA11-1999, EA12-2001, EA13-2007, EA15-2008, EA16-2009, EA17-2011, EA18-2014, EA19-2015, EA20-2023)
      • 05 Belgium
      • 06 Bulgaria
      • 07 Czechia
      • 08 Denmark
      • 09 Germany
      • 0a Estonia
      • 0b Ireland
      • 0c Greece
      • 0d Spain
      • 0e France
      • 0f Croatia
      • 0g Italy
      • 0h Cyprus
      • 0i Latvia
      • 0j Lithuania
      • 0k Luxembourg
      • 0l Hungary
      • 0m Malta
      • 0n Netherlands
      • 0o Austria
      • 0p Poland
      • 0q Portugal
      • 0r Romania
      • 0s Slovenia
      • 0t Slovakia
      • 0u Finland
      • 0v Sweden
      • 0w Iceland
      • 0x Norway
      • 0y United Kingdom
      • 0z North Macedonia
      • 10 Türkiye