methods, notes and classification E-commerce, customer relation management (CRM) and secure transactions methods, notes and classification

Information Society

The statistics in this section track the usage of Information and Communications Technologies (ICT), which has been one of the main drivers of changes within society and businesses for more than a decade. More specifically, statistics on the information society monitor three aspects:

* The completion of a single European information space  
* Innovation and investment in ICT research  
* Achieving an inclusive European information society  

These aspects correspond with the main aims of i2010 – a European Information Society for growth and employment. This is a strategic framework for the information society and a key element of the renewed Lisbon Strategy, and it offers a comprehensive strategy for the ICT and media sector.

Data Collection

The collection of the data on the information society corresponds to the framework Regulation (EC) no. 808/2004, which ensures that the data are harmonised. The regulation contains two modules, covering:

* Enterprises  
* Households and individuals

As a framework regulation it allows adjustment to newly evolving needs by users and decision makers by annually implementing measures (Commission regulations, see links in Legislation).

Comprehensive databases

The complete Eurostat working database with the results from the surveys on the usage of information and communication technologies in enterprises and households/by individuals (in MS-Access format) and the description how to use it can be downloaded directly from the links below.

Statistics on households and individuals

Access databases

Statistics on HH/Indiv (ACCESS 299 MB) incl. EU28, v. 18 December 2013

Statistics on enterprises

Access databases

Statistics on ENT (NACE Rev 2 in ACCESS 197 MB) incl 2013 v 30th Jan 2014
Statistics on ENT (NACE Rev 1.1 in ACCESS 106 MB) incl EU28 v 4th July 2013
ICT Financial Enterprises Web DB (ACCESS 1.5 MB) v 06032008

Related descriptive documents

Where to find which indicator in Database tables in Eurobase (incl 2013)
This document describes how to use the ACCESS database files
Variables collected - ICT usage and e-Commerce in enterprises NACE Rev 1
Variables collected - ICT usage and e-Commerce in enterprises NACE Rev 2
Variables collected - ICT usage in households and by individuals
Breakdowns collected - ICT usage and e-Commerce in enterprises NACE Rev 1
Breakdowns collected - ICT usage and e-Commerce in enterprises NACE Rev 2
Breakdowns collected - ICT usage in households and by individuals
Units published for both ICT usage surveys

Methodology

Eurostat and the National Statistical Offices have developed a Methodological Manual for the surveys on ICT usage in enterprises and households.

Main objectives of this manual is to provide guidelines for

* developing the national surveys  
* help harmonise the national surveys  
* help share experiences of the countries  
* best practice gathering  

Detailed metadata to both surveys is available through the icon in Tables and Database. It contains also links to national survey details (per country) or to footnotes for specific indicators.

ICT impact assessment by linking data from different sources (2010 - 2012)

ESSLimit – ESSnet on Linking of Microdata on ICT usage, Innovation, Structural Business Statistics and Business Registers to analyse impact of ICT and innovation on European Businesses.

The report contains the findings of the project on exploring the use and impact of ICT in the business sector – the ESSnet project on Linking of Microdata on ICT Usage (ESSLimit). There are two main characteristics of this project that determined the scale and scope of its research.

Firstly, 15 European statistical offices participated in the project which allowed for a wealth of enterprise-level data to be used, spanning 15 countries and many years and including not only ICT use data but also information derived from business registers, production surveys and innovation surveys. By linking these different data sets, richer information can be extracted from existing data sources and decisions taken at the firm level can be investigated in greater depth. Also, enterprise-level analysis of issues of interest carried out in each country was co-ordinated and based on comparable data ensuring internationally comparable results.

Secondly, a cross-country dataset was built from aggregation of comparable enterprise-level data. Conceptually identical indicators were compiled at a relatively disaggregated industry level across multiple countries and time periods. The resulting dataset was used for industry-level analysis within the project.

The ESSLimit project, financed by Eurostat, was launched in December 2010 and finished in December 2012. It has addressed some of the issues pertaining to seven priority areas of DAE by investigating ICT in dimensions not earlier explored nationally or internationally. As an ESSnet project, ESSLimit also followed the objectives of the MEETS ('Modernisation of European Enterprise and Trade Statistics') programme, especially the objective of producing new relevant policy indicators without the need to collect more data and without increasing the burden on enterprises.

The project relied heavily on its predecessor, the 2006-2008 Eurostat ICT Impacts project.

A final follow-up to the ESSLimit project, ESSLait was launched in January 2013 with specific focus on data quality and impact analysis.

Final Report ESSnet on Linking of Microdata on ICT Usage 2012
Final report, Annexes, public file of linked output data sets

ICT impact assessment by linking data from different sources (2006 - 2008)

A ‘network group’ of 13 European statistics offices have been working between 2006 and 2008 to develop new approaches to assessing the impact of ICT on business and the economy, to make recommendation on future measurement needs, and to establish new methods for producing indicators. The countries, which participated in the project, were the Netherlands, France, Sweden, Finland, Norway, Italy, Austria, Germany, Ireland, Czech Republic, Slovenia and Denmark. United Kingdom had a coordinating role.

The study has developed firm level analysis at country level, using data-linking techniques and common analytical methods across 13 countries to link ICT use and business output surveys. It has used links to test and extend established knowledge on ICT investment, ICT use and firm growth and productivity.

The developed approach permits production of indicators which are completely comparable across countries, and auditable back to source data, but also allow to generate data, which can be used for analysis across countries and industries of differences in behaviour and performance associated with ICT use.

The final report and summary report 2008 of this project are published to spread results from the project to wider audience. We expect it to have implications for analysis beyond ICT statistics.

Legislation

Framework Regulations concerning Community statistics on the Information Society

Framework Regulation (EC) No 808/2004
Framework Regulation (EC) No 1006/2009 amending Regulation (EC) No 808/2004

Commission Regulations implementing Regulation (EC) No 808/2004

Commission Regulation (EC) No 859/2013
Commission Regulation (EC) No 1083/2012
Commission Regulation (EC) No 937/2011
Commission Regulation (EC) No 821/2010
Commission Regulation (EC) No 1023/2009
Commission Regulation (EC) No 960/2008
Commission Regulation (EC) No 847/2007
Commission Regulation (EC) No 1031/2006
Commission Regulation (EC) No 1099/2005

    • Unit of measure
      • 0 Percentage of enterprises
      • 1 Percentage of the enterprises having a website
      • 2 Percentage of enterprises sending e-commerce orders over the last calendar year
      • 3 Percentage of enterprises receiving e-commerce orders over the last calendar year
      • 4 Percentage of turnover
      • 5 Percentage of the enterprises which use a computer
      • 6 Percentage of the enterprises with internet access
      • 7 Percentage of enterprises which sent/received orders via any computer networks
    • Enterprise size and Nace Rev. 2
      • 00 All enterprises, without financial sector (10 persons employed or more)
      • 01 Small enterprises (10-49 persons employed), without financial sector
      • 02 Medium enterprises (50-249 persons employed), without financial sector
      • 03 SMEs (10-249 persons employed), without financial sector
      • 04 Large enterprises (250 persons employed or more), without financial sector
      • 05 Very small enterprises (0-9 persons employed), without financial sector
      • 06 Micro enterprises (0-1 persons employed), without financial sector
      • 07 Mini enterprises (2-9 persons employed), without financial sector
      • 08 Manufacturing (10 persons employed or more)
      • 09 Manufacture of products based on: food, beverages, tobacco, textile, leather, wood, pulp and paper; publishing and printing (10 persons employed or more)
      • 0a Manufacture of coke, refined petroleum, chemical & basic pharmaceutical products, rubber & plastics, other non-metallic mineral products (10 persons employed or more)
      • 0b Manufacture of basic metals & fabricated metal products excluding machines & equipments (10 persons employed or more)
      • 0c Manufacture of computers, electric & optical products, electrical equipment, machinery & equipment n.e.c, motor vehicles, other transport equipment, furniture, other manufacturing, repair & installation of machinery & equipment (10 persons employed or more)
      • 0d Electricity, gas, steam, air conditioning and water supply (10 persons employed or more)
      • 0e Construction (10 persons employed or more)
      • 0f Wholesale and retail trade; repair of motor vehicles and motorcycles (10 persons employed or more)
      • 0g Retail trade, except of motor vehicles and motorcycles (10 persons employed or more)
      • 0h Transportation and storage (10 persons employed or more)
      • 0i Accommodation (10 persons employed or more)
      • 0j Information and communication (10 persons employed or more)
      • 0k Real estate activities (10 persons employed or more)
      • 0l Professional, scientific and technical activities (10 persons employed or more)
      • 0m Administrative and support service activities (10 persons employed or more)
      • 0n ICT sector (10 persons employed or more)
      • 0o Manufacture of beverages, food and tobacco products (10 persons employed or more)
      • 0p Manufacture of textiles, wearing apparel, leather and related products (10 persons employed or more)
      • 0q Manufacture of wood & products of wood & cork, except furniture; articles of straw & plaiting materials; paper & paper products; printing & reproduction of recorded media (10 persons employed or more)
      • 0r Manufacture of computer, electronic and optical products (10 persons employed or more)
      • 0s Manufacture of electrical equipment, machinery and equipment n.e.c. (10 persons employed or more)
      • 0t Manufacture of motor vehicles, trailers and semi-trailers, other transport equipment (10 persons employed or more)
      • 0u Manufacture of furniture and other manufacturing; repair and installation of machinery and equipment (10 persons employed or more)
      • 0v Trade of motor vehicles and motorcycles (10 persons employed or more)
      • 0w Wholesale trade, except of motor vehicles and motorcycles (10 persons employed or more)
      • 0x Accommodation and Food and beverage service activities (10 persons employed or more)
      • 0y Publishing activities; motion picture, video & television programme production, sound recording & music publishing; programming & broadcasting (10 persons employed or more)
      • 0z Telecommunications (10 persons employed or more)
      • 10 Computer programming, consultancy and related activities, information service activities (10 persons employed or more)
      • 11 Activities for rental and leasing, employment, security & investigation , services to buildings &landscape, office administrative, office support & other business support (10 persons employed or more)
      • 12 Travel agency; tour operator reservation service and related activities (10 persons employed or more)
      • 13 Repair of computers and communication equipment (10 persons employed or more)
      • 14 Very small enterprises (1-9 persons employed), without financial sector
      • 15 Mini enterprises (5-9 persons employed), without financial sector
      • 16 Micro enterprises (1-4 persons employed), without financial sector
      • 17 All enterprises, without financial sector (10 persons employed or more) (for comparison with 2009)
      • 18 Small enterprises (10-49 persons employed), without financial sector (for comparison with 2009)
      • 19 Medium enterprises (50-249 persons employed), without financial sector (for comparison with 2009)
      • 1a SMEs (10-249 persons employed), without financial sector (for comparison with 2009)
      • 1b Large enterprises (250 persons employed or more), without financial sector (for comparison with 2009)
      • 1c Very small enterprises (1-9 persons employed), without financial sector (for comparison with 2009)
      • 1d Mini enterprises (5-9 persons employed), without financial sector (for comparison with 2009)
      • 1e Micro enterprises (1-4 persons employed), without financial sector (for comparison with 2009)
      • 1f Financial and insurance activities (10 persons employed or more)
      • 1g Other monetary intermediation, other credit granting (10 persons employed or more)
      • 1h Insurance, reinsurance (10 persons employed or more)
      • 1i Security and commodity contracts brokerage, other activities auxiliary to financial services, except insurance and pension funding (10 persons employed or more)
      • 1j Manufacture of coke, refined petroleum, chemical & basic pharmaceutical products, rubber & plastics (10 persons employed or more)
      • 1k Manufacture of other non-metallic mineral products, basic metals & fabricated metal products excluding machines & equipments (10 persons employed or more)
      • 1l Food and beverage service activities (10 persons employed or more)
    • Information society indicator
      • 0 Enterprises where the website provided online ordering or reservation or booking, e.g. shopping cart
      • 1 Enterprises having received orders via computer mediated networks
      • 2 Enterprises selling online (at least 1% of turnover)
      • 3 Enterprises having received orders placed via EDI-type messages
      • 4 Enterprises having received orders via a website or apps (web sales)
      • 5 Enterprises having done electronic sales to the own country
      • 6 Enterprises having done electronic sales to other EU countries
      • 7 Enterprises having done electronic sales to the rest of the world
      • 8 Enterprises having done electronic sales to other EU countries and the rest of the world
      • 9 Enterprises having done electronic sales or purchases to the own country
      • a Enterprises having done electronic sales or purchases to other EU countries
      • b Enterprises having done electronic sales or purchases in the rest of the world
      • c Enterprises' total turnover from e-commerce
      • d Enterprises having purchased via computer mediated networks
      • e Enterprises purchasing online of at least 1% of total purchases (as of 2014)
      • f Enterprises purchasing online (at least 1% of orders)
      • g Enterprises having purchased via computer networks from suppliers located in the own country
      • h Enterprises having purchased via computer networks from suppliers located in other EU countries
      • i Enterprises having purchased via computer networks from suppliers located in the rest of the world
      • j Enterprises having purchased online from suppliers located in other EU countries and the rest of the world
      • k Enterprises having sent or received orders via any computer networks
      • l Enterprises using software solutions like Customer Relationship Management (CRM)
      • m Enterprises using Customer Relationship Management to analyse information about clients for marketing purposes
      • n Enterprises using Customer Relationship Management to capture, store and make available clients information to other business functions
    • Geopolitical entity (reporting)
      • 00 European Union - 28 countries
      • 01 European Union - 27 countries (2007-2013)
      • 02 European Union - 25 countries (2004-2006)
      • 03 European Union - 15 countries (1995-2004)
      • 04 Euro area (EA11-2000, EA12-2006, EA13-2007, EA15-2008, EA16-2010, EA17-2013, EA18-2014, EA19)
      • 05 Belgium
      • 06 Bulgaria
      • 07 Czechia
      • 08 Denmark
      • 09 Germany (until 1990 former territory of the FRG)
      • 0a Estonia
      • 0b Ireland
      • 0c Greece
      • 0d Spain
      • 0e France
      • 0f Croatia
      • 0g Italy
      • 0h Cyprus
      • 0i Latvia
      • 0j Lithuania
      • 0k Luxembourg
      • 0l Hungary
      • 0m Malta
      • 0n Netherlands
      • 0o Austria
      • 0p Poland
      • 0q Portugal
      • 0r Romania
      • 0s Slovenia
      • 0t Slovakia
      • 0u Finland
      • 0v Sweden
      • 0w United Kingdom
      • 0x Iceland
      • 0y Norway
      • 0z Montenegro
      • 10 North Macedonia
      • 11 Serbia
      • 12 Turkey
      • 13 Bosnia and Herzegovina