methods, notes and classification Summary of EU aggregates methods, notes and classification

DATA_DESCR The data given in this domain are collected by the National Statistical Institutes or Ministries andáare based on Eurostat's annual model surveys on ICT (Information and Communication Technologies) usage and e-commerce in enterprises and ICT usage in households and by individuals. Large part of the data collected is used in the context of the 2011-2015 benchmarking framework (endorsed by i2010 High Level Group in November 2009) and for the Digital Agenda, Europe's strategy for a flourishing digital economy by 2020. This conceptual framework follows the i2010 Benchmarking Framework which itselfáfollowed-upáthe eEurope 2005 Action Plan. Some data for the United States, Canada, Japan, Australia and Korea have been supplied via the OECD (or coming from other sources which are given) in ratio format with no validation by Eurostat. The aim of the European ICT surveys is to collect and disseminate harmonised and comparable information on the use of Information and Communication Technologies in households and by individuals and in enterprises at European level. Data for this collection are supplied directly from the surveys with no separate treatment. ICT USAGE IN HOUSEHOLDS AND BY INDIVIDUALS The aim of this survey is the timely provision of statistics on individuals, households and the information society. This module provides a framework for the requirements in terms of coverage, duration and periodicity, subjects covered, breakdowns of data provision and any necessary pilot studies. Coverage: The characteristics for this domain are drawn from the following subjects covered in the questionnaires:- Availability of computers and the Internet in households,- Access to selected IC technologies (data collected at household level),- Use of mobile phones and computers, location, frequency of use (data collected at individual level)- Devices and communication systems used,- Type of connection to the Internet,- Use of the Internet, frequency, place of use and activities- Special modules on e-skills (2007), advanced services (2008), security and trust (2010), etc. Breakdowns: Relating to households:- by region of residence (optional: NUTS 2)- by geographical location- by degree of urbanisation- by type of household- by households net monthly income (optional) Relating to individuals:- by region of residence (optional: NUTS 2)- by geographical location- by degree of urbanisation- by gender- by country of birth, country of citizenship (as of 2010, optional in 2010)- by educational level- by occupation- by employment situation- by age (by groups, as of 2010 in complete years)- legal / de facto marital status (as of 2011, optional) ICT USAGE IN ENTERPRISES The aim of this survey is the timely provision of statistics on enterprises and the information society. This module provides a framework for the requirements in terms of coverage, duration and periodicity, subjects covered, breakdowns of data provision and any necessary pilot studies.This survey covers enterprises having their main economic activity in NACE sections as specified under section 3.3 "Sector Coverage" below. Coverage: The characteristics for this domain are drawn from the following subjects covered in the questionnaires: - Use of computers and computer networks in enterprises,- Access and use of the Internet- Devices and communication systems used,- Electronic transmission of data between enterprises- Sharing electronically information on the Supply chain Management- Automatic share of information within the enterprise- Use of RFID- Special modules on e_business (2008), e-commerce (2009), security (2010), public services (2011), etc. Breakdowns: - by size class,- by NACE categories,- by region (until 2010)

CLASS_SYSTEM NACE, NUTS, ISCO, ISCED

STAT_CONC_DEF ICT USAGE IN HOUSEHOLDS AND BY INDIVIDUALS The household survey comprisesáquestions at household level and individuals' level.áHousehold level dataá andáindividuals data are broken down as decribed in point 3.1. ICT USAGE IN ENTERPRISES The survey population consists of enterprises with at least 10 persons employed. Concerning economic activity standards, enterprises having their main activity in NACE sections mentioned under 3.3 "Sector coverage". The 2002 survey covered NACE DGHIK only. Size breakdowns (by persons employed): - 10-49 (small enterprises)- 50-249 (medium enterprises)- 250+ (large enterprises)- 10+

STAT_UNIT ICT USAGE IN HOUSEHOLDS AND BY INDIVIDUALSHouseholds and individuals. ICT USAGE IN ENTERPRISESEnterprises with at least 10 persons employed.

STAT_POP ICT USAGE IN HOUSEHOLDS AND BY INDIVIDUALS The population of household consists of all households having at least one member in the age group 16 to 74 years. The population of individuals consists of all individuals aged 16 to 74 (some countries collect separate data on other age groups). Optionally: individuals aged 15 or less, aged 75 or more. á ICT USAGE IN ENTERPRISES The survey population consists of enterprises with 10 or more persons employed (optionally: 1-9 persons employed). Size classes according to number of persons employed: 10-49 (small enterprises), 50-249 (medium enterprises), 250+ (large enterprises), 10+.

REF_AREA EU-Member States, Candidate countries, Iceland and Norway. Partial data for United States of America, Canada, Japan, Australia, Korea (without validation by Eurostat).

BASE_PER Not applicable.

UNIT_MEASURE The most common disseminated unitsáare: % of households, % of individuals% of enterprises, % of persons employed, % of turnover. All units and breakdowns available are listed in theádocuments published on the dedicated section of Information society statistics at the end of the page under Related descriptive documents.

    • Information society indicator
      • 00 Enterprises with internet access
      • 01 Enterprises using computers
      • 02 Enterprises with broadband access (fixed or mobile)
      • 03 Enterprises internet connection: fixed broadband access
      • 04 Enterprises use DSL or other fixed broadband connection (as of 2014)
      • 05 Enterprises internet connection type: DSL
      • 06 Enterprises internet connection type: another fixed connection (e.g. cable)
      • 07 The maximum contracted download speed of the fastest fixed internet connection is less than 2 Mb/s
      • 08 The maximum contracted download speed of the fastest fixed internet connection is at least 2 Mb/s but less than 10 Mb/s
      • 09 The maximum contracted download speed of the fastest fixed line internet connection is less than 30 Mb/s
      • 0a The maximum contracted download speed of the fastest fixed internet connection is at least 10 Mb/s but less than 30 Mb/s
      • 0b The maximum contracted download speed of the fastest fixed line internet connection is at least 30 Mb/s (until 2019)
      • 0c The maximum contracted download speed of the fastest fixed line internet connection is at least 30 Mb/s but less than 100 Mb/s (until 2019)
      • 0d The maximum contracted download speed of the fastest fixed line internet connection is at least 100 Mb/s but less than 500 Mb/s
      • 0e The maximum contracted download speed of the fastest fixed line internet connection is at least 500 Mb/s but less than 1 Gb/s
      • 0f The maximum contracted download speed of the fastest fixed line internet connection is at least 100 Mb/s (until 2019)
      • 0g The maximum contracted download speed of the fastest fixed line internet connection is at least 1 Gb/s
      • 0h The maximum contracted download speed of the fastest fixed line internet connection is at least 30 Mb/s but less than 100 Mb/s
      • 0i The maximum contracted download speed of the fastest fixed line internet connection is at least 30 Mb/s
      • 0j The maximum contracted download speed of the fastest fixed line internet connection is at least 100 Mb/s
      • 0k The contracted download speed of the enterprise's fastest internet connection is less than 2 Mb/s
      • 0l The contracted download speed of the enterprise's fastest internet connection is at least 2 Mb/s but less than 10 Mb/s
      • 0m The contracted download speed of the enterprise's fastest internet connection is at least 10 Mb/s but less than 30 Mb/s
      • 0n The contracted download speed of the enterprise's fastest internet connection is at least 30 Mb/s but less than 100 Mb/s
      • 0o The contracted download speed of the enterprise's fastest internet connection is at least 100 Mb/s
      • 0p The speed of the fixed line connection(s) to the internet is sufficient for the actual needs of the enterprise (until 2019)
      • 0q The speed of the fixed line connection(s) to the internet (at least 30 Mb/s) is sufficient for the actual needs of the enterprise (until 2019)
      • 0r The speed of the fixed line connection(s) to the internet is sufficient for the actual needs of the enterprise
      • 0s The speed of the fixed line connection(s) to the internet (at least 30 Mb/s) is sufficient for the actual needs of the enterprise
      • 0t The speed of the fixed line connection(s) to the internet is not sufficient for the actual needs of the enterprise (until 2019)
      • 0u The speed of the fixed internet connection ([2-10[ Mb/s) is not sufficient for the actual needs of the enterprise
      • 0v The speed of the fixed internet connection ([10-30[ Mb/s) is not sufficient for the actual needs of the enterprise
      • 0w The speed of the fixed line connection(s) to the internet ([30-100[ Mb/s) is not sufficient for the actual needs of the enterprise (until 2019)
      • 0x The speed of the fixed line connection(s) to the internet (at least 30 Mb/s) is not sufficient for the actual needs of the enterprise (until 2019)
      • 0y The speed of the fixed line connection(s) to the internet (at least 100 Mb/s) is not sufficient for the actual needs of the enterprise (until 2019)
      • 0z The speed of the fixed line connection(s) to the internet (at least 1 Gb/s) is not sufficient for the actual needs of the enterprise
      • 10 The speed of the fixed line connection(s) to the internet is not sufficient for the actual needs of the enterprise
      • 11 The speed of the fixed line connection(s) to the internet ([3-100[ Mb/s) is not sufficient for the actual needs of the enterprise
      • 12 The speed of the fixed line connection(s) to the internet (at least 30 Mb/s) is not sufficient for the actual needs of the enterprise
      • 13 The speed of the fixed line connection(s) to the internet (at least 100 Mb/s) is not sufficient for the actual needs of the enterprise
      • 14 Enterprises connecting to the internet via a mobile broadband connection (3G modem or 3G handset)
      • 15 Enterprises connecting to the internet via a mobile connection (e.g. mobile phone, GPRS, UMTS, etc.)
      • 16 Provide the employed persons with a portable device that allows internet connection via mobile telephone networks, for business purpose (as of 2018)
      • 17 Provide more than 20% of the employed persons with a portable device that allows internet connection via mobile telephone networks, for business purpose (from 2018 onwards)
      • 18 Provide to the persons employed portable devices that allow a mobile connection to the internet for business use (as of 2014)
      • 19 Provide to the persons employed portable devices that allow a mobile connection to the internet
      • 1a Provide to the persons employed portable computers that allow a mobile connection to the internet
      • 1b Provide to the persons employed other portable devices (Smartphones, PDAs) that allow a mobile connection to the internet
      • 1c Mobile connection to the internet for business use to access publicly available information on the internet
      • 1d Mobile connection to the internet for business use to access the enterprise's email system
      • 1e Mobile connection to the internet for business use to access and modify documents of the enterprise
      • 1f Mobile connection to the internet for business use to use dedicated business software applications
      • 1g Connectivity problems prevent / limit the use of mobile internet
      • 1h High costs for the subscription or use prevent / limit the use of mobile internet
      • 1i Security related risks prevent / limit the use of mobile internet
      • 1j Technical obstacles or high integration costs prevent / limit the use of mobile internet
      • 1k Other obstacles prevent / limit the use of mobile internet
      • 1l Limited or no need to use mobile internet
      • 1m Any obstacle (connectivity/high costs/security risks/technical or other obstacles) excluding no need prevent / limit the use of mobile internet
      • 1n No obstacles prevent / limit the use of mobile internet
      • 1o Enterprises connecting to the internet via mobile connection (broadband or other mobile connection)
      • 1p Enterprises with a website
      • 1q Enterprises where the website provided description of goods or services, price lists
      • 1r Enterprises where the website provided a private policy statement, a privacy seal or certification related to website safety
      • 1s Enterprises where the website provided advertisement of open job positions or online job application
      • 1t Enterprises where the website provided online ordering or reservation or booking, e.g. shopping cart
      • 1u Enterprises where the website provided order tracking available online
      • 1v Enterprises where the website provided for the electronic submission of complaints
      • 1w Pay to advertise on the internet
      • 1x Have web sales to private consumers (B2C) and pay to advertise on the internet
      • 1y Use social networks (e.g. Facebook, LinkedIn, Xing, Viadeo, Yammer, etc.) (as of 2014)
      • 1z Use social networks (e.g. Facebook, LinkedIn, Xing, Viadeo, Yammer, etc.)
      • 20 Use enterprise's blog or microblogs (e.g. Twitter, Present.ly, etc.) (as of 2014)
      • 21 Use enterprise's blog or microblogs (e.g. Twitter, Present.ly, etc.)
      • 22 Use multimedia content sharing websites (e.g. YouTube, Flickr, Picasa, SlideShare, etc.) (as of 2014)
      • 23 Use multimedia content sharing websites (e.g. YouTube, Flickr, Picasa, SlideShare, etc.)
      • 24 Use wiki based knowledge sharing tools (as of 2014)
      • 25 Use wiki based knowledge sharing tools
      • 26 Use any social media (as of 2014)
      • 27 Use any social media
      • 28 Use only one type of social media (as of 2014)
      • 29 Use only one type of social media
      • 2a Use two or more social media (as of 2014)
      • 2b Use two or more types of social media
      • 2c Have a Website and use any social media (as of 2014)
      • 2d Have a web site or a homepage and use any social media
      • 2e Have a web site or a homepage and use two or more social media
      • 2f Website has online ordering, reservation or booking and at least one of: webacc, webctm, webot or webper and use two or more social media
      • 2g Have a formal policy for using social media and have used two or more social media
      • 2h Do not use the above mentioned social media or use them only for posting paid adverts
      • 2i Use any social media - only for posting paid adverts
      • 2j Website has online ordering, reservation or booking and at least one of: webacc, webctm, webot or webper and use social media for more than one purpose
      • 2k Develop the enterprise's image or market products
      • 2l Obtain or respond to customer opinions, reviews questions
      • 2m Involve customers in development or innovation of goods or services
      • 2n Collaborate with business partners (e.g. suppliers, etc.) or other organisations (e.g. public authorities, non governmental organisations, etc.)
      • 2o Recruit employees
      • 2p Exchange views, opinions or knowledge within the enterprise
      • 2q Use social media for any purpose (of sm_advert, sm_pcuqor, sm_pcudev, sm_pbpcoll, sm_prcr, sm_pexchvok)
      • 2r Use only one type of social medium for only one purpose: interacting with customers, with business partners, recruiting or exchanging within the enterprise
      • 2s Use two or more social media for only one purpose: interacting with customers, with business partners, recruiting or exchanging within the enterprise
      • 2t Use only one type of social medium for more than one purpose: interacting with customers, with business partners, recruiting or exchanging within the enterprise
      • 2u Use two or more social media for more than one purpose: interacting with customers, with business partners, recruiting or exchanging within the enterprise
      • 2v Have a formal policy for using social media
      • 2w Have a formal policy for using social media and have used social media for more than one purpose
      • 2x Buy cloud computing services used over the internet
      • 2y Don't buy CC services used over the internet
      • 2z Buy CC services delivered from shared servers of service providers
      • 30 Buy CC services delivered from servers of service providers exclusively reserved for the enterprise
      • 31 Buy CC services delivered from shared servers and from servers of service providers exclusively reserved for the enterprise
      • 32 Buy e-mail (as a CC service)
      • 33 Buy office software (e.g. word processors, spreadsheets, etc.) (as a CC service)
      • 34 Buy hosting for the enterprise's database (as a CC service)
      • 35 Buy storage of files (as a CC service)
      • 36 Buy finance or accounting software applications (as a CC service)
      • 37 Buy Customer Relationship Management (CRM) software (as a CC service)
      • 38 Buy computing power to run the enterprise's own software (as a CC service)
      • 39 Buy at least one of the mentioned CC services - until 2020 (E_CC_PEM, E_CC_PSOFT, E_CC_PDB, E_CC_PFIL, E_CC_PFACC, E_CC_PCRM, E_CC_PCPU)
      • 3a Don't buy any of the mentioned CC services - until 2020 (E_CC_PEM, E_CC_PSOFT, E_CC_PDB, E_CC_PFIL, E_CC_PFACC, E_CC_PCRM, E_CC_PCPU)
      • 3b Buy only low CC services - until 2020 (e-mail, office software, storage of files)
      • 3c Buy only medium CC services - until 2020 (e-mail, office software, storage of files, hosting of the enterprise's database)
      • 3d Buy high CC services - until 2020 (accounting software applications, CRM software, computing power)
      • 3e Enterprises purchasing at least one of the following cloud computing services- until 2020: hosting of the enterprise's database, accounting software applications, CRM software, computing power
      • 3f Risk of security breach limits the use of CC services
      • 3g Problems accessing data or software limit the use of CC services
      • 3h Difficulties in unsubscribing or changing service provider limit the use of CC services
      • 3i Uncertainty about the location of the data limits the use of CC services
      • 3j Uncertainty about applicable law, jurisdiction, dispute resolution mechanism limits the use of CC services
      • 3k High cost of buying CC services limits the use of CC services
      • 3l Insufficient knowledge of CC limits the use of CC services
      • 3m At least one of e_cc_osec, e_cc_oacc, e_cc_ochg, e-cc_oloc, e_cc_oleg, e_cc_ocost, e_cc_oskl limits the use of CC services
      • 3n Buy CC services delivered from shared servers and factors limiting the enterprise from using CC services: Any of the mentioned
      • 3o Buy CC services delivered from servers exclusively reserved for the enterprise and factors limiting the enterprise from using CC services: Any of the mentioned
      • 3p Risk of a security breach prevents the use of CC services
      • 3q Uncertainty about the location of the data prevents the use of CC services
      • 3r Uncertainty about applicable law, jurisdiction, dispute resolution mechanism prevents the use of CC services
      • 3s High cost of buying prevents the use of CC services
      • 3t Insufficient knowledge of CC prevents the use of CC services
      • 3u At least one of e_ccx_osec, e_ccx_oloc, e_ccx_oleg, e_ccx_ocost, e_ccx_oskl prevents the use of CC services
      • 3v Use 3D printing
      • 3w Use own 3D printers
      • 3x Use 3D printing services provided by other enterprises
      • 3y Use 3D printing for prototypes or models for sale
      • 3z Use 3D printing for prototypes or models for internal use
      • 40 Use 3D printing for goods for sale, excluding prototypes or models
      • 41 Use 3D printing for goods to be used in the enterprise's production process, excluding prototypes or models
      • 42 Use 3D printing, for any of the listed purposes
      • 43 Use 3D printing, for none of the listed purposes
      • 44 Use industrial robots
      • 45 Use service robots
      • 46 Use industrial or service robots
      • 47 Use service robots for surveillance, security or inspection tasks
      • 48 Use service robots for transportation of people or goods
      • 49 Use service robots for cleaning or waste disposal tasks
      • 4a Use service robots for warehouse management systems
      • 4b Use service robots for assembly works
      • 4c Use service robots for robotic store clerk tasks
      • 4d Use service robots for construction works or damage repair tasks
      • 4e Use service robots, for any of the listed purposes
      • 4f Use service robots, for none of the listed purposes
      • 4g Enterprise employed ICT/IT specialists (reduced comparability with 2007)
      • 4h Enterprise recruited/tried to recruit personnel for jobs requiring ICT specialist skills (reduced comparability with 2007)
      • 4i Enterprise had hard-to-fill vacancies for jobs requiring ICT specialist skills (reduced comparability with 2007)
      • 4j Enterprise had no hard-to-fill vacancies for jobs requiring ICT specialist skills
      • 4k ICT functions are mainly performed by external suppliers
      • 4l ICT functions are mainly performed by own employees
      • 4m ICT functions are mainly performed by a mix of own employees and external suppliers
      • 4n Employ ICT specialists and ICT functions are mainly performed by own employees
      • 4o Employ ICT specialists and ICT functions are mainly performed by a mix of own employees and external suppliers
      • 4p Employ ICT specialists and ICT functions are mainly performed by external suppliers
      • 4q Provide training to develop ICT skills of personnel and ICT functions are mainly performed by external suppliers
      • 4r The maintenance of ICT infrastructure is mainly performed by own employees
      • 4s The support for office software is mainly performed by own employees
      • 4t The development of business management software/systems is mainly performed by own employees
      • 4u The support for business management software/systems is mainly performed by own employees
      • 4v The development of web solutions is mainly performed by own employees
      • 4w The support for web solutions is mainly performed by own employees
      • 4x The ICT security and data protection are mainly performed by own employees
      • 4y The ICT security and data protection are mainly performed by external suppliers
      • 4z The security and data protection are mainly performed by own employees
      • 50 The maintenance of ICT infrastructure is mainly performed by external suppliers
      • 51 The support for office software is mainly performed by external suppliers
      • 52 The development of business management software/systems is mainly performed by external suppliers
      • 53 The support for business management software/systems is mainly performed by external suppliers
      • 54 The development of web solutions is mainly performed by external suppliers
      • 55 The support for web solutions is mainly performed by external suppliers
      • 56 The security and data protection are mainly performed by external suppliers
      • 57 Employ ICT specialists and the development of business management software/systems or web solutions are mainly performed by own employees
      • 58 Enterprises using Radio Frequency identification (RFID) technologies (as of 2014)
      • 59 Enterprises using Radio Frequency identification (RFID) technologies
      • 5a Enterprises using RFID technologies for after sales product identification or as part of the production and service delivery
      • 5b Enterprises using RFID technologies for person identification or access control (as of 2014)
      • 5c Enterprises using RFID technologies for person identification or access control
      • 5d Enterprises using RFID technologies as part of production and service delivery process (as of 2014)
      • 5e Enterprises using RFID technologies as part of production and service delivery process
      • 5f Enterprises using RFID technologies for after sales product identification (as of 2014)
      • 5g Enterprises using RFID technologies for after sales product identification
      • 5h Enterprises using RFID technologies for product identification
      • 5i Enterprises using RFID technologies for monitoring and control of industrial production
      • 5j Enterprises using RFID technologies for supply chain and inventory tracking and tracing
      • 5k Enterprises using RFID technologies for service and maintenance information management, asset management
      • 5l Enterprises using RFID technologies for payment applications (e.g. highway tolls, passenger transport)
      • 5m Enterprises had a formally defined ICT security policy (as of 2015)
      • 5n The enterprise's ICT security policy was defined or most recently reviewed within the last 12 months
      • 5o The enterprise's ICT security policy was defined or most recently reviewed more than 12 months and up to 24 months ago
      • 5p The enterprise's ICT security policy was defined or most recently reviewed more than 24 months ago
      • 5q The enterprise's ICT security policy was defined or most recently reviewed within the last 24 months
      • 5r Enterprises sending eInvoices, suitable for automated processing
      • 5s Enterprises sending eInvoices, not suitable for automated processing
      • 5t Enterprises sending paper invoices
      • 5u Enterprises receiving eInvoices, suitable for automated processing
      • 5v Enterprises sending or receiving eInvoices, suitable for automated processing
      • 5w Enterprises sending invoices to other enterprises or public authorities (B2BG)
      • 5x Enterprises sending eInvoices B2BG, suitable for automated processing
      • 5y Enterprises sending eInvoices B2BG, not suitable for automated processing
      • 5z Enterprises sending paper invoices B2BG
      • 60 Enterprises sending only paper invoices B2BG
      • 61 Enterprises receiving eInvoices, suitable for automated processing
      • 62 Enterprises receiving eInvoices, in paper or electronic form not suitable for automated processing
      • 63 Enterprises sending or receiving invoices, not suitable for automatic processing only
      • 64 Enterprises whose business processes are automatically linked to those of their suppliers and/or customers
      • 65 Enterprises with e-commerce sales
      • 66 Enterprises with e-commerce sales of at least 1% turnover
      • 67 Enterprises with EDI-type sales
      • 68 Enterprises with web sales (via websites, apps or marketplaces)
      • 69 Enterprises with web sales - B2B and B2G
      • 6a Enterprises with web sales - B2C
      • 6b Enterprises with web sales - B2C and website has electronic submission of complaints
      • 6c Enterprises where B2C web sales are 10% or more of the web sales
      • 6d Enterprises where B2C web sales are more than 1% of the web sales
      • 6e Enterprises where web sales are more than 1% of total turnover and B2C web sales more than 10% of the web sales
      • 6f Enterprises with web sales to the own country
      • 6g Enterprises with web sales to other EU countries
      • 6h Enterprises with web sales to the rest of the world
      • 6i Enterprises with e-commerce sales to the own country
      • 6j Enterprises with e-commerce sales to other EU countries
      • 6k Enterprises with e-commerce sales to the rest of the world
      • 6l Enterprises with e-commerce sales to other EU countries and the rest of the world
      • 6m Enterprises with e-commerce sales or purchases to the own country
      • 6n Enterprises with e-commerce sales or purchases to other EU countries
      • 6o Enterprises with e-commerce sales or purchases in the rest of the world
      • 6p Enterprises accepting online payment for web sales
      • 6q Enterprises accepting offline payment for web sales
      • 6r Difficulties for web sales to other EU countries - any (of high costs, complaints, labelling, languages, business partners restrictions)
      • 6s Difficulties for web sales to other EU countries - none (of high costs, complaints, labelling, languages, business partners restrictions)
      • 6t The enterprise's goods or services are not suitable - enterprises selling via website
      • 6u Problems related to logistics (shipping of goods or delivery of services) - enterprises selling via website
      • 6v Problems related to payments - enterprises selling via website
      • 6w Problems related to ICT security or data protection - enterprises selling via website
      • 6x Problems related to the legal framework - enterprises selling via website
      • 6y The costs of introducing web sales too high compared to the benefits - enterprises selling via website
      • 6z The enterprise's goods or services are not suitable - enterprises not selling via website
      • 70 Problems related to logistics (shipping of goods or delivery of services) - enterprises not selling via website
      • 71 Problems related to payments - enterprises not selling via website
      • 72 Problems related to ICT security or data protection - enterprises not selling via website
      • 73 Problems related to the legal framework - enterprises not selling via website
      • 74 The costs of introducing web sales too high compared to the benefits - enterprises not selling via website
      • 75 Enterprises' turnover from e-commerce sales to own country
      • 76 Enterprises' turnover from e-commerce sales to other EU countries
      • 77 Enterprises' turnover from e-commerce sales to the rest of the world
      • 78 Enterprises' total turnover from e-commerce sales
      • 79 Enterprises' turnover from web sales via own websites or apps
      • 7a Enterprises' turnover from web sales via e-commerce marketplaces
      • 7b Enterprises' turnover from web sales
      • 7c Enterprises' turnover from EDI-type sales
      • 7d Enterprises' turnover from web sales - B2C
      • 7e Enterprises' turnover from web sales - B2B and B2G
      • 7f 10% of the web sales
      • 7g 10% of the web sales
      • 7h Enterprises with B2C web sales and web sales via e-commerce marketplaces
      • 7i Enterprises purchasing online
      • 7j Enterprises purchasing online of at least 1% of total purchases (as of 2014)
      • 7k Enterprises purchasing online (at least 1% of orders)
      • 7l Enterprises purchasing online from suppliers located in the own country
      • 7m Enterprises purchasing online from suppliers located in other EU countries
      • 7n Enterprises purchasing online from suppliers located in the rest of the world
      • 7o Enterprises purchasing online from suppliers located in other EU countries and the rest of the world
      • 7p Persons employed using computers with access to World Wide Web
      • 7q Persons employed using computers
      • 7r Persons employed working in an enterprise with access to Internet
      • 7s Persons employed connecting to the internet via DSL
      • 7t Persons employed connecting to the internet via a mobile broadband connection (3G modem or 3G handset)
      • 7u Persons employed, which were provided a portable device that allows internet connection via mobile telephone networks, for business purpose (as of 2018)
      • 7v Persons employed, which were provided a portable device that allows a mobile connection to the internet for business use (as of 2014)
      • 7w Persons employed, which were provided a portable device that allows a mobile connection to the internet
      • 7x Persons employed connecting to the internet via (fixed or mobile) broadband
      • 7y Persons employed connecting to internet via fixed broadband
      • 7z Persons employed provided with a portable device with at least 3G technology for accessing the internet
      • 80 Enterprises who have ERP software package to share information between different functional areas
      • 81 Enterprises using software solutions like Customer Relationship Management (CRM)
      • 82 Enterprises using Customer Relationship Management to analyse information about clients for marketing purposes
      • 83 Enterprises using Customer Relationship Management to capture, store and make available clients information to other business functions
      • 84 Enterprises with web sales to foreign countries (EU or rest of the world)
      • 85 Enterprises with web sales via their own websites or apps
      • 86 Enterprises with web sales via e-commerce marketplaces
    • Unit of measure
      • 0 Percentage of total employment
      • 1 Percentage of enterprises
      • 2 Percentage of enterprises buying CC services
      • 3 Percentage of enterprises not buying CC services
      • 4 Percentage of enterprises using RFID (as of 2014)
      • 5 Percentage of the enterprises using RFID
      • 6 Percentage of enterprises using social media
      • 7 Percentage of the enterprises having a website
      • 8 Percentage of enterprises using a fixed broadband connection
      • 9 Percentage of enterprises which recruited / tried to recruit personnel for jobs requiring ICT specialist skills (reduced comparability with 2007)
      • a Percentage of enterprises with an ICT security policy (as of 2015)
      • b Percentage of enterprises with document(s) on measures, practices or procedures on ICT security (as of 2019)
      • c Percentage of enterprises providing to persons employed portable devices that allow a mobile connection to the internet (as of 2016)
      • d Percentage of enterprises providing to persons employed portable devices that allow a mobile connection to the internet
      • e Percentage of enterprises with web sales
      • f Percentage of enterprises without web sales
      • g Percentage of enterprises sending e-commerce orders over the last calendar year
      • h Percentage of enterprises receiving e-commerce orders over the last calendar year
      • i Percentage of turnover
      • j Percentage of turnover from e-commerce
      • k Percentage of web sales
      • l Percentage of persons employed working in enterprises which provide mobile devices (as of 2016)
      • m Percentage of persons employed working in enterprises which provide mobile devices
      • n Percentage of the enterprises which use a computer
      • o Percentage of enterprises where persons employed have access to the internet
      • p Percentage of the enterprises with internet access
      • q Percentage of enterprises which sent/received orders via any computer networks
      • r Percentage of persons employed using a computer
      • s Percentage of persons employed working in enterprises which use computers
      • t Percentage of persons employed working in an enterprise with internet access
      • u Percentage of persons employed using a computer with access to the www
      • v Percentage of enterprises sending invoices B2BG
    • Enterprise size and Nace Rev. 2
      • 00 All enterprises, without financial sector (10 or more employees and self-employed persons)
      • 01 Small enterprises (10-49 employees and self-employed persons), without financial sector
      • 02 Medium enterprises (50-249 employees and self-employed persons), without financial sector
      • 03 SMEs (10-249 employees and self-employed persons), without financial sector
      • 04 Large enterprises (250 employees and self-employed persons or more), without financial sector
      • 05 Manufacturing (10 or more employees and self-employed persons)
      • 06 Manufacture of products based on: food, beverages, tobacco, textile, leather, wood, pulp and paper; publishing and printing (10 or more employees and self-employed persons)
      • 07 Manufacture of coke, refined petroleum, chemical & basic pharmaceutical products, rubber & plastics, other non-metallic mineral products (10 or more employees and self-employed persons)
      • 08 Manufacture of coke and refined petroleum products (10 or more employees and self-employed persons)
      • 09 Manufacture of chemicals and chemical products (10 or more employees and self-employed persons)
      • 0a Manufacture of basic pharmaceutical products and pharmaceutical preparations (10 or more employees and self-employed persons)
      • 0b Manufacture of rubber and plastics products, and other non-metallic mineral products (10 or more employees and self-employed persons)
      • 0c Manufacture of basic metals & fabricated metal products excluding machines & equipments (10 or more employees and self-employed persons)
      • 0d Manufacture of computers, electric & optical products, electrical equipment, machinery & equipment n.e.c, motor vehicles, other transport equipment, furniture, other manufacturing, repair & installation of machinery & equipment (10 or more employees and self-employed persons)
      • 0e Manufacture of electrical equipment (10 or more employees and self-employed persons)
      • 0f Manufacture of machinery and equipment n.e.c. (10 or more employees and self-employed persons)
      • 0g Electricity, gas, steam and air conditioning supply (10 or more employees and self-employed persons)
      • 0h Electricity, gas, steam, air conditioning and water supply (10 or more employees and self-employed persons)
      • 0i Water supply, sewerage, waste management and remediation (10 or more employees and self-employed persons)
      • 0j Construction (10 or more employees and self-employed persons)
      • 0k Wholesale and retail trade; repair of motor vehicles and motorcycles (10 or more employees and self-employed persons)
      • 0l Retail trade, except of motor vehicles and motorcycles (10 or more employees and self-employed persons)
      • 0m Transportation and storage (10 or more employees and self-employed persons)
      • 0n Accommodation (10 or more employees and self-employed persons)
      • 0o Information and communication (10 or more employees and self-employed persons)
      • 0p Real estate activities (10 or more employees and self-employed persons)
      • 0q Professional, scientific and technical activities (10 or more employees and self-employed persons)
      • 0r Rental and leasing activities,Employment, travel agency, security and investigation, service and landscape, office administrative and support activities (10 or more employees and self-employed persons)
      • 0s ICT sector (10 or more employees and self-employed persons)
      • 0t Manufacture of beverages, food and tobacco products (10 or more employees and self-employed persons)
      • 0u Manufacture of textiles, wearing apparel, leather and related products (10 or more employees and self-employed persons)
      • 0v Manufacture of wood, paper, printing and reproduction (10 or more employees and self-employed persons)
      • 0w Manufacture of computer, electronic and optical products (10 or more employees and self-employed persons)
      • 0x Manufacture of electrical equipment, machinery and equipment n.e.c. (10 or more employees and self-employed persons)
      • 0y Manufacture of motor vehicles, trailers and semi-trailers, other transport equipment (10 or more employees and self-employed persons)
      • 0z Manufacture of furniture; jewellery, musical instruments, toys; repair and installation of machinery and equipment (10 or more employees and self-employed persons)
      • 10 Trade of motor vehicles and motorcycles (10 or more employees and self-employed persons)
      • 11 Wholesale trade, except of motor vehicles and motorcycles (10 or more employees and self-employed persons)
      • 12 Accommodation and Food and beverage service activities (10 or more employees and self-employed persons)
      • 13 Publishing activities; motion picture, video & television programme production, sound recording & music publishing; programming & broadcasting (10 or more employees and self-employed persons)
      • 14 Telecommunications (10 or more employees and self-employed persons)
      • 15 Computer programming, consultancy and related activities, information service activities (10 or more employees and self-employed persons)
      • 16 Professional, scientific and technical service activities (10 or more employees and self-employed persons)
      • 17 Legal, accounting, management, architecture, engineering, technical testing and analysis activities (10 or more employees and self-employed persons)
      • 18 Scientific research and development (10 or more employees and self-employed persons)
      • 19 Other professional, scientific and technical activities (10 or more employees and self-employed persons)
      • 1a Activities for rental and leasing, employment, security & investigation , services to buildings &landscape, office administrative, office support & other business support (10 or more employees and self-employed persons)
      • 1b Travel agency; tour operator reservation service and related activities (10 or more employees and self-employed persons)
      • 1c Repair of computers and communication equipment (10 or more employees and self-employed persons)
      • 1d All enterprises, without financial sector (10 or more employees and self-employed persons) (for comparison with 2009)
      • 1e Small enterprises (10-49 employees and self-employed persons), without financial sector (for comparison with 2009)
      • 1f Medium enterprises (50-249 employees and self-employed persons), without financial sector (for comparison with 2009)
      • 1g SMEs (10-249 employees and self-employed persons), without financial sector (for comparison with 2009)
      • 1h Large enterprises (250 employees and self-employed persons or more), without financial sector (for comparison with 2009)
      • 1i Financial and insurance activities (10 or more employees and self-employed persons)
      • 1j Other monetary intermediation, other credit granting (10 or more employees and self-employed persons)
      • 1k Insurance, reinsurance (10 or more employees and self-employed persons)
      • 1l Security and commodity contracts brokerage, other activities auxiliary to financial services, except insurance and pension funding (10 or more employees and self-employed persons)
      • 1m Manufacture of coke, refined petroleum, chemical & basic pharmaceutical products, rubber & plastics (10 or more employees and self-employed persons)
      • 1n Manufacture of other non-metallic mineral products, basic metals & fabricated metal products excluding machines & equipments (10 or more employees and self-employed persons)
      • 1o Food and beverage service activities (10 or more employees and self-employed persons)
    • Geopolitical entity (reporting)
      • 0 European Union - 27 countries (from 2020)
      • 1 European Union - 28 countries (2013-2020)
      • 2 European Union - 27 countries (2007-2013)
      • 3 European Union - 25 countries (2004-2006)
      • 4 European Union - 15 countries (1995-2004)